Challenging
Conversations at Work

6 steps to handle, manage and navigate challenging conversations in the work place

 
 

Speak clearly and confidently when conflict is a risk.

This package is designed for teams who regularly face challenging conversations in their work, including giving and receiving feedback, standing your ground with creative ideas and ensuring your voice is heard in challenging situations where loud voices dominate.

Working in a group, you’ll establish a common language and set of skills to navigate the trickiest of workplace conversations in an empathy led, non judgemental manner, allowing you and your team to express themselves at ease, with clarity and authority where it matters.

Throughout the course of this programme, we will

  • Identify the different categories of challenging conversations in your role and triage them into preparation styles

  • Develop an empathy led approach to prepare for challenging conversations

  • Develop a clear, neutral language to both give, and receive, clear, direct feedback

  • Learn strategies for coping in the moment, maintaining. presence, remaining grounded and communicating your point effectively

  • Learn and implement a new vocabulary and set of skills, including techniques including

    • Observations VS Evaluations

    • Feelings VS thoughts

    • Needs VS strategies

    • Requests VS demands

    • SMART language

    • Non Violent Communication

  • Practise and rehearse in a safe space

  • Materials, workbooks and integration coaching to embed into your role

This programme can be delivered online or as part of an on-site workshop for your team.

Looking for Solo/Personal Training?

Click here for the challenging conversations programme for personal development

Learn More
 

Challenging Conversations At Work

Say what you need to say, when it matters most

  • Prepare, rehearse, troubleshoot and remain in control
  • Develop a strong toolkit for pressured dialogue
  • Use your body and your voice to increase impact
  • Manage and channel nerves, anxieties and imposter syndrome

Pricing

  • Working with me

1-2-1 Teams workshops from £1800 + VAT, depending on numbers and location.

 
 
 
 

Not quite what you’re looking for?

Here are some other options

The 6 Point Speaker Programme For Teams

A 6 step programme for teams to install the skills and confidence needed to step boldly into the world of public speaking.

This is for you if you need:

  • To develop your public speaking skillset and confidence

  • Highly personalised coaching - complete training and integration coaching on the 6 areas of the toolkit

  • A fully bespoke toolkit, giving you everything you need to step into your voice

Confident Meetings, Confident People

A high impact group coaching workshop to transform the culture of your meetings.

This is for you if you need:

  • To create an inclusive meeting culture where all voices are heard, not just the loudest

  • To break bad meeting habits and embed tools for confident, effective participation

  • To confidently project your online persona and manage different communication styles with empathy